Terms and Conditions

Last updated: January 28, 2026

These Terms and Conditions ("Terms") govern your access to and use of the TagMyKid mobile application, website, and related services (collectively, the "Service"). By registering for, accessing, or using TagMyKid, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Definitions

  • "TagMyKid" / "we" / "us" / "our" refers to TagMyKid (Pty) Ltd, a company operating in South Africa.
  • "User" / "you" refers to the parent, legal guardian, or authorised individual using the Service.
  • "Child" refers to a minor registered by a User within the App.
  • "Tag" refers to the unique QR code and/or alphanumeric identifier generated for a Child.
  • "Subscription" refers to any paid plan offered by TagMyKid.

2. Purpose of the Service

TagMyKid provides a digital tagging and identification system designed to help reunite lost items (and in limited contexts, children) with their registered parent or guardian by means of QR codes and secure contact notifications.

TagMyKid is not a real-time tracking service, surveillance tool, or emergency response system.

3. Eligibility and Account Registration

3.1 You must be at least 18 years old and legally capable of entering into a binding agreement to use the Service.

3.2 You confirm that you are the parent or legal guardian of any Child you register, or that you have lawful authority to do so.

3.3 You agree to provide accurate, current, and complete information during registration and to keep your account details up to date.

3.4 You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.

4. Tags, QR Codes, and Usage Rules

4.1 Each Child is assigned one permanent Tag / QR code. While associated details (such as grade or class) may change, the Tag itself remains constant.

4.2 Tags remain the intellectual property of TagMyKid and are licensed to you for personal, non-commercial use only.

4.3 You may not:

  • Duplicate, resell, or commercially exploit Tags
  • Tamper with, reverse engineer, or misuse QR codes
  • Use the Service for unlawful, deceptive, or harmful purposes

5. Found Item and Contact Functionality

5.1 When a QR code is scanned or a Tag code is entered, limited information may be displayed to help identify ownership.

5.2 Contact between the finder and the parent is facilitated through TagMyKid's notification system. Direct access to personal contact details is restricted where reasonably possible.

5.3 TagMyKid does not guarantee that:

  • A lost item will be found
  • A finder will scan a Tag
  • A parent will be immediately reachable

6. Subscriptions, Billing, and Access

6.1 Certain features may require an active Subscription.

6.2 Subscription fees are billed in advance on a recurring basis unless cancelled.

6.3 Cancelling a Subscription:

  • Prevents future billing
  • May limit access to premium features
  • Does not entitle you to a refund for unused periods unless required by law

6.4 TagMyKid reserves the right to change pricing, features, or subscription structures with reasonable notice.

7. Data Protection and Privacy

7.1 TagMyKid processes personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African laws.

7.2 Personal data is collected solely for providing and improving the Service.

7.3 We implement reasonable technical and organisational measures to safeguard your information, but no system is completely secure.

7.4 Full details are set out in our Privacy Policy, which forms part of these Terms.

8. User Responsibilities

You agree:

  • To use the Service responsibly and lawfully
  • Not to submit false, misleading, or harmful information
  • Not to abuse, harass, or threaten other users or third parties

9. Intellectual Property

9.1 All content, software, trademarks, logos, and designs within the Service are owned by or licensed to TagMyKid.

9.2 You may not copy, modify, distribute, or create derivative works without prior written consent.

10. Suspension and Termination

10.1 TagMyKid may suspend or terminate your account without notice if you:

  • Breach these Terms
  • Misuse the Service
  • Engage in unlawful or harmful conduct

10.2 Upon termination, your right to use the Service ceases immediately.

11. Disclaimers

11.1 The Service is provided on an "as is" and "as available" basis.

11.2 TagMyKid makes no warranties, express or implied, regarding availability, accuracy, or reliability.

11.3 TagMyKid is not responsible for actions or omissions of third parties who scan or interact with a Tag.

12. Limitation of Liability

12.1 To the maximum extent permitted by law, TagMyKid shall not be liable for any indirect, incidental, consequential, or special damages.

12.2 Our total liability arising from the Service shall not exceed the amount paid by you in subscription fees during the preceding 12 months.

13. Indemnity

You agree to indemnify and hold harmless TagMyKid from any claims, damages, or losses arising from:

  • Your misuse of the Service
  • Your breach of these Terms
  • Your violation of any law or third-party rights

14. Changes to These Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

16. Contact Information

For questions or concerns regarding these Terms, please contact:

TagMyKid Support

Email: support@tagmykid.co.za

Website: www.tagmykid.co.za

By using TagMyKid, you acknowledge that you have read, understood, and agree to these Terms and Conditions.